Wednesday, 20 June 2018 09:30 to 11:30
Dean Park Hotel
Member Rate £10.00
Non-member Rate £15.00
Eight of your fellow members will share their insights at this highly interactive workshop. Let’s meet them…
Ian Watson, Branch Director MKM Building Supplies
Ian started in the industry 35 years ago, as a 16 year old straight from school, working with Jewson’s for 21 years before starting his adventure with MKM, which has now grown to be the largest builders’ merchant in the area. Ian attributes this to his excellent team who provide a first-class service throughout the business. MKM won the 2018 Fife Business Awards Excellence in Customer Service Award.
Leigh Shearer, Service Co-ordinator Kingdom Housing Association
Leigh leads the Kingdom Group’s Customer Contact Team, which provides a “one-stop-shop” to all of Kingdom’s customers through face to face, voice and digital channels. Leigh’s background was in sales and marketing with a leading hygiene and ancillary company before she moved to Kingdom, where she was instrumental in forming and establishing its contact team that brought together customer-facing employees from across the organisation’s different departments, and rationalised its systems, processes and ways of working.
James Marshall, Catering Transition Manager Fife Cultural Trust
James is leading the transfer of the Trust’s catering business, including staff, stock and premises, from Fife Council ownership to Fife Cultural Trust, a process that is about changing the Trust’s culture as well as its customer processes and systems. James successfully led a similar project at North Lanarkshire Leisure, and he has also managed the catering operations for Scotland’s biggest football clubs – Rangers and Celtic.
Peter Waggott, Director Vertical Motives
Peter is an experienced international sales professional and coach and he has worked for complex global organisations for over 25 years. He currently supports SME’s and organisations in their growth planning, specifically around sales. He is an accredited coach with the Academy of Executive Coaches and an Executive Fellow at the University of Aberdeen.
Amy Anderson Business Development Manager DP&L Group
Amy heads up the DP&L Group’s business development operations, where she is using the extensive experience she has acquired during her career in the corporate travel industry to give DP&L new and fresh ideas to looking after existing customers and ensure a consistent level of service is provided to all its customers. .
Iain Leslie, Director Horisk Leslie Development Ltd
Iain designs and builds systems for clients that are often aimed at facilitating customer engagement and acquisition. To advise his clients well, Iain needs to understand their needs but he also has to get to the heart of the relationship they have with their customers. Prior to HLDL Iain spent 12 years working in the advertising and publishing industry.
IF THERE IS A SPECIFIC QUESTION YOU WOULD LIKE ANSWERED OR A SPECIFIC CUSTOMER CHALLENGE THAT YOU ARE FACING RIGHT NOW, PLEASE LET US KNOW BEFORE THE WORKSHOP
EMAIL YOUR QUESTION TO [email protected]