Excellence in Customer Service
Award Criteria and Eligibility
This Award is open to any organisation that is operating in Fife, and that can demonstrate that its staff are focused on improving customer service and its business practices consistently deliver high customer satisfaction ratings.
Winning this Award requires you to show that you have systems or processes in place across the business to support excellent customer service.
Read the question carefully so you understand what you are being asked.
The word limit for each question is a maximum – don’t feel that you have to use all the words allotted.
The application form is not a grammar test – don’t worry about how good your writing skills are – just concentrate on getting your message across.
Use bullet points if that will help – it will also help you stay within the word limit.
Don’t use jargon – the judges may not know what it means.
Use examples to demonstrate your claims. The use of relevant statistics can also help to highlight your achievements but don’t use too many.
The judges are looking for evidence of your passion and enthusiasm, as well as your financial and operational achievements.
Don't assume that other companies will have an application that is stronger than yours – be confident and apply.