VELUX Excels in Customer Service Survey
Wednesday, 31 October 2018
VELUX UK and Ireland recently undertook an Institute of Customer Service Business Benchmarking survey to assess levels of satisfaction amongst their customers. Their Customer Satisfaction Index of 90.1 out of 100 is higher than the UKCSI average – a survey conducted by The Institute of Customer Service which asks 10,000 customers about their experience with organisations, including many leading brands.
Customers praised the service of the roof window manufacturer as being ‘helpful, efficient, knowledgeable and reliable’, noting its ability to ‘get it right first time’ and vowing that they’d be ‘extremely likely to recommend VELUX to a friend.’
In terms of customer relationships, VELUX scored exceptionally highly in the Net Promoter Score category, with points totalling 80.2, again higher than the average for the UK and the retail (non-food) sector.
Ron Hogg, operations director at VELUX UK and Ireland, said: “VELUX is extremely committed to providing high levels of customer service and we seek to exceed customer expectations wherever possible by providing a professional, high quality service. To see our efforts in putting customer service at the forefront of our operation being recognised across the UK is fantastic and makes all of our hard work worthwhile.”